Job Description
Title : Client Support Center Associate
Location : Remote
Job Type : Contract (7 months)
Compensation : $30.00 - $37.00 per hour (W2)
Industry: Retail
---
About the Role Our firm is recruiting on behalf of a leading retail organization that serves millions of customers through a broad network of stores and digital channels across the United States. This position is ideal for a customer-focused professional who enjoys solving technical issues, supporting end users, and working in a fast-paced service environment.
As a Client Support Center Associate, you will act as a key point of contact for customer and technical support inquiries. You will leverage technology, communication skills, and problem-solving abilities to deliver exceptional service experiences while ensuring issues are resolved efficiently and accurately.
Job Description The Client Support Center Associate is responsible for providing technical and customer support across multiple channels, systems, and platforms. This role requires strong troubleshooting skills, adaptability, and a commitment to delivering high-quality service.
Key Responsibilities:
- Provide customer and technical support through phone, email, chat, and ticketing systems.
- Quickly learn and navigate new software applications, business systems, and customer relationship management (CRM) platforms.
- Utilize CRM tools such as Salesforce, Zendesk, or similar platforms to document, track, and resolve customer inquiries.
- Manage support requests through ServiceNow or comparable IT service management (ITSM) systems, including incident tracking and resolution.
- Troubleshoot and resolve technical issues using remote support tools and established support procedures.
- Collaborate with internal teams using communication platforms such as Microsoft Teams and Slack to ensure timely issue resolution.
- Maintain accurate documentation of customer interactions, support activities, and resolution outcomes.
- Generate reports and manage data using Microsoft Excel, Google Sheets, and related reporting tools.
- Monitor and track customer service metrics to support operational performance and continuous improvement initiatives.
- Effectively multitask across multiple systems while maintaining accuracy, productivity, and a positive customer experience.
- Stay informed on emerging technologies and support tools to continuously enhance technical knowledge and service capabilities.
Qualifications Required Qualifications - 1-2 years of experience in a technical support, help desk, customer support, or service center environment.
- Strong proficiency with Microsoft Office Suite, including Word, Outlook, and Excel.
- Experience learning and working within multiple software applications and business systems.
- Ability to troubleshoot technical issues and guide users through resolutions.
- Excellent written, verbal, and interpersonal communication skills.
- Strong customer service orientation with an empathetic and professional approach.
- Ability to manage multiple priorities and adapt quickly in a fast-paced environment.
- Experience with data entry, documentation, and maintaining accurate records.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a collaborative team environment.
Preferred Qualifications - Experience with CRM platforms such as Salesforce, Zendesk, or similar systems.
- Experience using ServiceNow or other IT service management (ITSM) platforms.
- Familiarity with help desk ticketing systems and incident management processes.
- Experience with live chat platforms and remote support tools such as Intercom, TeamViewer, or similar technologies.
- Familiarity with collaboration tools including Microsoft Teams and Slack.
- Experience generating reports and analyzing data using Excel or Google Sheets.
- Knowledge of customer support best practices and service delivery standards.
- Demonstrated passion for technology and continuous learning of new tools and systems.
Benefits Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:
How to Apply Take the first step on your new career path!
To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!
Equal Opportunity Statement As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
#ZR
#IT.Indeed
#LI-LS1
#LI-Remote
Job Tags
Hourly pay, Contract work, Work at office, Remote work